These general terms and rental conditions constitute a binding agreement between the company AA LEATHER, s.r.o. (hereinafter referred to as the lessor) ID 44443692, and the tenant (hereinafter referred to as the client).
General terms and conditions for providing short-term and long-term rental of Holý Vrch Cottage, located at Holý Vrch 2338/10, 963 01 Krupina, for the purpose of using all accommodation-related services.
1. General provisions
The services provided by the provider primarily include the short-term and long-term rental of the cottage to the client. The subject of the agreement is to ensure the client’s stay within the agreed period and scope.
2. Time frame
The contractual relationship between the lessor and the client is established by confirming a properly and timely filled reservation form. The contractual relationship ends upon the expiration of the agreed period for which the stay was reserved. The client is obliged to vacate the accommodation facility and return all keys to the lessor upon the completion of the agreed rental period.
3. Booking
The client can make a reservation directly via email, through the reservation form on the website www.chataholyvrch.sk in the “RESERVATION” section, via email at info@chataholyvrch.sk, or through a phone order. Email or phone reservations are only informative, and the provider will confirm or cancel the reservation to the client within 48 hours via email or phone. The reservation becomes binding only after paying a 50% deposit by bank transfer or online payment card in favor of the lessor. The provider, by mutual agreement, may offer the client an alternative date.
4. Rental price
The final rental price is based on the client’s requirements and the valid price list published on the website www.chataholyvrch.sk.
5. Payment conditions
After approving the reservation and paying a 50% deposit, the client is required to pay the remaining 50% upon receiving the keys to the cottage. A deposit invoice will be sent to the client by email, which needs to be paid by the due date stated on the deposit invoice. The lessor will collect a refundable deposit of €200 in cash from the client, which will be returned in cash or by bank transfer no later than 14 days after the end of the stay, provided there is no damage. The accommodation price includes all fees for using the cottage.
6. Rights and obligations of the client and the lessor
To provide all necessary items for proper provision of services.
Depending on the chosen method of payment as per Section 5, the client is obliged to pay the rental fee in advance. If the client is a legal entity, they must notify the authorized person acting on behalf of the legal entity and agree on the method and form of payment. The client has the right to receive proper services specifically included in the accommodation price that the client has ordered.
The client is obligated to return the cottage in the same condition as received.
The client is responsible for any damage to the equipment caused by themselves or persons using the cottage together with them. After the rental period, the client agrees to return the cottage in the same condition as received, taking into account normal wear and tear. In the event of significant damage to the cottage or its equipment, the lessor has the right to demand compensation for the actual expenses incurred for repairs, deducted from the refundable deposit, if the deposit amount is sufficient to cover the damage. The severity of the damage will be assessed by the administrator or an authorized person, and a protocol will be prepared, based on which the lessor can claim compensation for damages according to the relevant legal regulations. If the amount of the damage exceeds the deposit paid by the client, an invoice for the actual costs of repair or restoration to the original condition will be issued to the client, which must be paid within seven days of receiving the invoice. If the client fails to pay the specified amount, the lessor may assign the claim to a third party authorized to recover the outstanding amount.
The client is obligated to report any defects or deficiencies promptly. A protocol will be prepared regarding this matter.
The client is obligated to maintain cleanliness and order.
The client is prohibited from using personal appliances, except for devices intended for personal use, such as a razor, PC, etc.
The client undertakes to bear all costs arising from any damage to the cottage’s equipment caused by them or persons using the cottage with them.
Each client is responsible for their own health condition, and the provider is not liable for any potential health damage during the stay at the cottage. Before starting the stay or receiving the service, the client is obliged to assess their health condition considering the type of service or location of the stay. STAYING AT THE COTTAGE IS AT YOUR OWN RISK.
The client agrees to provide a valid identification document (ID card, passport, visa) upon arrival.
7. Client insurance is not included in the accommodation price.
Due to the nature of the accommodation, we recommend that clients arrange travel insurance covering potential health and property damages.
8. Cancellation of reservation
In the event of cancellation by the client, the lessor is entitled to a cancellation fee. The amount of the cancellation fee is as follows:
For stays outside the main season, as indicated below:
– 11 or more days before the start of the accommodation – the possibility to change the stay date to another available date by mutual agreement
– 10 or fewer days before the start of the accommodation – full amount of the deposit payment (50% of the total amount)
CANCELLATION CONDITIONS FOR CHRISTMAS, NEW YEAR’S EVE, EASTER, MAIN SEASON (JUNE 1 – SEPTEMBER 30)
– 21 or more days before the start of the accommodation – the possibility to change the stay date to another available date by mutual agreement
– 11-20 days before the start of the accommodation – full amount of the deposit payment (100% of the total amount)
– 10 or fewer days before the start of the accommodation – full payment for the reservation (100% of the total amount)
The lessor reserves the right to cancel a reservation if the rental property is not available for use. In such a case, an alternative date may be offered to the client after mutual agreement. No fee will be charged for changing the client’s person. The client is obliged to inform the lessor of such a change in advance. Any further changes to the reservation by the client (change of date) will be considered as a cancellation of the reservation, and in that case, the lessor is entitled to a cancellation fee.
9. Complaint conditions
In the event that the scope or quality of the stay services is lower than agreed upon and specified in the offer, the client has the right to file a complaint. Damages and property losses explicitly excluded from the insurance coverage are not considered the subject of a complaint. Further complaint procedures are governed by the complaint regulations in accordance with the legislation of the Slovak Republic.
In Banská Štiavnica, 1.4.2024
